Kent Showalter Presents at the 2019 Elevate by LegalShield Conference

Kent A. Showalter presented an hour long segment during the 2019 Elevate by LegalShield Conference in Denver, Colorado on June 22nd. Elevate by LegalShield is an annual conference focused on connecting and empowering lawyers with a passion for eliminating the justice gap. Kent presented on emotional intelligence, customer service and the importance of applying such techniques to improve client and partner relationships. Kent shared a quote by Maya Angelou that encompassed his presentation and that really moved the room; “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”